Cancellation of an order is not allowed once the tracking information is generated. The tracking information is generated within 24 hours from the time that the order was submitted. To cancel an order placed before tracking information is generated, please contact the Bidi™ Vapor Customer Support Team immediately.
Bidi Vapor will only accept a return of and/or issue any refund for purchases made through the Website. We will also require a proof of purchase that the Product(s) is/are purchased from the Website.
For products purchased through an authorized Bidi Vapor retailer, whether online or in-store, the customer must request for returns and refunds through the location or website from which the Products were purchased.
You have the right to withdraw from the purchase agreement with Bidi Vapor and to return any new, unused item purchased through the Website for a refund without giving any reason up to three (3) days following the receipt of the item purchased. We will replace broken and defective sticks as we offer guaranteed satisfaction to our customers.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase agreement by contacting Bidi Vapor Customer Support as soon as possible.
If you elect to withdraw and to be eligible for a refund, you must return the new, unused item purchased to Bidi Vapor within fourteen (14) days of notifying us of your election.
Moreover, in case you withdraw, Bidi Vapor will reimburse all payments received from you, including the costs of shipment, within fourteen (14) days from the day you inform us of your decision to withdraw.
However, Bidi Vapor will not reimburse you for any supplemental costs other than the standard delivery shipping fee offered by us at the time of your purchase. Bidi Vapor is not liable to refund any additional costs resulting from your preference of delivery type other than the standard delivery type we offered at the time of your purchase.
Bidi Vapor reserves the right to withhold reimbursement until we have received the purchased item. No refunds will be issued for items not returned within fourteen (14) days of notifying Bidi Vapor that you would like to return the items for a refund.
You agree that you will be responsible for the cost of return shipment in the event you elect to withdraw from the purchase agreement and to return an item for a refund.
Because of the nature of the products sold through the Website, for sanitary reasons, Bidi Vapor accepts returns of and will issue refunds only for new and unused devices. If the tamper-proof seal is broken, we will be unable to accept the returned product and we will not issue a refund.